From first ring to paid and reviewed

The job

A customer calls. Susan picks up.

Day or night, Susan answers in your business name, takes the caller's name and mobile number and gets the gist of the problem — no voicemail, no missed job.

• Answers 24/7, even while you're on a ladder
• Collects name, mobile and what's wrong in plain words
• Flags emergencies so they jump the queue

The customer gets a text with their own job link

Right after the call, Susan texts the customer a private link to their job chat — no app to download, no account to make.

• Opens on any phone in one tap
• Chat asks them to describe the problem and give the job address
• Everything about the job stays in that one thread

They show you the problem with photos and video

The customer drops pictures and short videos straight into the chat, so you can see the job before you ever drive out.

• Photos and videos upload right from their camera
• You get notified the moment they arrive
• Size up the job from wherever you are

You quote it from the photos — by voice

Say “quote Sarah $200 labor and $85 for a new disposal” and a clean itemized quote lands in the customer's chat seconds later.

• Line items and totals build themselves from one sentence
• Money math is exact, never guessed
• Your licence and insurance show on every quote

Need to see it in person? Offer a visit instead

Some jobs can't be priced from photos. One tap tells the customer you'd like to look first and opens your calendar so they can pick a time.

• No quote sent until you've seen the job
• Customer books the visit from your free slots
• After the visit, quote as normal in the same chat

The customer accepts and signs on their phone

They read the breakdown and sign with a fingertip — no printer, no PDF, no “I'll sign it tonight”.

• E-signature captured right in the chat
• Time, IP and device recorded with every signature
• You're notified the second it's signed

They pick a 2–4 hour window from your calendar

A calendar opens by day with only your genuinely free windows. The customer taps one and it lands on your schedule instantly.

• Arrival windows customers can plan around
• Synced with your internal calendar, so no double-booking
• Shows up on your board straight away

Mark it done — the invoice sends itself

Tap the job complete and the approved quote turns into an invoice with a payment link, right in the customer's chat.

• Nothing retyped — built from the signed quote
• Pay link included in the invoice
• Customer pays by card or Apple Pay

The customer pays in one tap

Payment goes straight to you and the job flips to paid everywhere — the chat, your board and your numbers.

• Money lands in your own account
• Paid status updates automatically
• No chasing at the door

Then Susan asks for a review

After payment, the customer gets a friendly text with links to leave you a review on Google or Yelp.

• Sent automatically once the job is paid
• Direct links to your Google and Yelp pages
• More 5-star reviews, more calls

Behind the scenes

Meanwhile, your CRM keeps itself

Every caller becomes a customer record, and every job moves across your board on its own as it progresses.

• Customers, addresses and job history in one place
• Board shows new leads, quotes out, booked and done
• Unread badges show who's waiting on you

Income vs. pending, by week and month

See what's been paid and what's still owed — this week, this month, any month — without touching a spreadsheet.

• Paid income and pending payments side by side
• Weekly and monthly totals
• Every figure ties back to a real invoice

Unpaid invoices chase themselves

If a job sits unpaid past the days you choose, a polite text with the pay link goes out — and stops once the money lands.

• You set how many days before reminding
• Each text carries the customer's pay link
• Stops the second payment clears

Licence and insurance, always on hand

Your paperwork lives in one secure place and shows up where it earns trust — on every quote.

• Stored once, shown on every quote
• Customers can check you before you arrive
• Expiry dates flagged ahead of time

Getting started

All you do is forward your existing number

Keep the number your customers already know. Forward missed or busy calls to Susan and she takes it from there.

• No new number to hand out
• Set it up in minutes from your phone
• Answer yourself when you can — Susan catches the rest