susan.ai

Benefits

Fewer trips. Right quotes. More paid jobs.

Each feature, and what it actually does for your business — scroll through and watch the phone.

Start freeSee all features
Never miss a job · 01 / 08

Every call becomes a lead, not a voicemail

Callers who hit voicemail usually call the next contractor. Susan answers every time, even mid-job or after hours, and starts the job for you.

  • No more lost after-hours and weekend calls
  • Emergencies flagged so you can respond first
  • You stay on the tools instead of the phone
24/7
calls answeredFeature: 24/7 call answering
9:41
AI receptionist answering
Sarah Connor
(555) 201-7788
“Hi, thanks for calling Test Plumbing. What's going on?”
“Water's leaking under my kitchen sink!”
⚠ Urgent · kitchen leak
Save the trip · 02 / 08

See the job before you drive out

The customer shows you the problem with photos and video, so most jobs can be quoted without a visit. Fewer drives, less fuel, more billable hours.

  • Skip estimate visits for simple jobs
  • Arrive with the right parts the first time
  • Spend the saved hours on paying work
1 trip
instead of twoFeature: Photo & video in the job chat
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Hi Sarah! Please add photos or a short video of the problem.
Leaking kitchen sink disposal
Customer photo of the plumbing issue
Customer photo of the plumbing issue
Here's the leak 👆
3 files uploaded
Quote the right scope · 03 / 08

No more wrong quotes from a misunderstood job

The problem, the address and the photos are all written down in one chat. When photos aren't enough, you book a visit before quoting — so the price matches the real work.

  • Scope is in writing, not from memory of a phone call
  • Visit first when the job is unclear
  • Fewer disputes and surprise extras on the day
0
guesswork on scopeFeature: Photos, written details & site visits
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Thanks for the photos! I'd like to come and take a proper look before quoting — pick a time that suits you:
Book a visit
Tomorrow 8:00 – 10:00 AM
Tomorrow 10:00 AM – 12:00 PM
Thu 2:00 – 4:00 PM
✅ Visit booked — we'll confirm the price after we've seen it.
Win more quotes · 04 / 08

Your quote arrives first — and gets signed

Say the price and an itemized quote lands in the customer's chat in seconds. They accept and sign on their phone while you're still on the last job.

  • Quote in minutes, not days
  • Clean, itemized and professional
  • Signed approval before you start
Minutes
from photos to quoteFeature: Voice quotes & e-signatures
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
“Quote $350 new garbage disposal”
Quote #118
Labor$200.00
Garbage disposal$150.00
Total$350.00
Accept & sign
Own your customer list · 05 / 08

A complete customer list that builds itself

Every caller, address, photo, quote and payment is saved automatically. That list becomes your best marketing tool for repeat work and future text offers.

  • Full job history for every customer
  • Ready for seasonal reminders and text offers later
  • Your customers stay yours — not a lead site's
100%
of jobs on recordFeature: Built-in CRM
9:41
Pipeline
New
Sarah · leak
Mike · heater
Quote
Ann · $350
Booked
Tom · Thu
$18,420
paid
$4,960
owed
68%
won
Get paid faster · 06 / 08

Finish the job, send the bill, get paid

Mark the job done and an invoice with a pay link goes to the customer's chat. Polite reminders follow up on anything unpaid.

  • Invoice the moment the work is finished
  • Customers pay from their phone
  • Less chasing, healthier cash flow
1 tap
to payFeature: Invoices & payment links
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Invoice #119PAID
Amount due$350.00
✓ Paid with Apple Pay
Payment received — thank you, Sarah!
Know your numbers · 07 / 08

See what's paid and what's owed

Income by week and month, money still owed and how many quotes you win — always up to date, no spreadsheet needed.

  • Spot slow weeks early
  • Know exactly who still owes you
  • Track your quote win-rate
Live
income reportsFeature: Reports
9:41
Reports
$18,420
paid this month
$4,960
still owed
68%
quotes won
12
jobs done
Paid vs pending
Updated the second a payment clears
Look like a pro · 08 / 08

Build trust before you knock

Your license and insurance appear on every quote, alongside e-signed approvals and a clean mobile experience customers remember.

  • Credentials shown automatically
  • Stand out against bigger outfits
  • More 5-star reviews from smoother jobs
Every
quote shows your licenseFeature: Document vault
9:41
Document vault
License #C-36
CA · expires 04/27
Insurance · $2M
Policy 88-4410
Warranty card
Job #402
Signed quote
Sarah Connor
Renewals flagged 30 days ahead

Stop chasing. Start finishing.

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